Terms of Service

Shipping and Delivery
We ship animals with great care to ensure their safe arrival Monday-Wednesday only. We prefer to ship to certified FedEx Hub Centers only which arrives to you the following morning. After placing an order you will be contacted by us within 24 hours so we can discuss your closest center. If the customer insists on shipping to their home directly, they wave all live arrival and health guarantees.

Delivery delays caused by carriers are out of our control. We recommend being available to receive the animal promptly the next morning at the Hub to minimize stress. 

By purchasing an animal with us, you agree to these terms of service.

Flat Rate Shipping:

• Turtles and Tortoises: $70

• Ball Pythons: $60 

• ANY orders under $150 value will be $70 flat rate shipping.

 
We can combine multiple animals for one shipping fee, usually.

Local pickup (no shipping fee) available in West Palm Beach, Florida.

Overview 
When a customer purchases from our website, they agree to all terms and conditions outlined below. Please read these terms carefully before placing an order.

Live Arrival Guarantee
We guarantee the live arrival of snakes, turtles, and tortoises. If any issues arises, the customer must follow the process outlined in the Animal Health and Arrival Policy to remain eligible for the guarantee. 

Refund Policy
• All sales are final. 
• Refund requests within 24 hours are possible honored with a 25% restocking fee.
• If the animal was not shipped, the shipping cost will be refunded in full.

Animal Health and Arrival Policy
• Upon arrival, the customer must perform an immediate wellness check. If there are any health concerns, the customer must contact us right away.
• We provide a live arrival guarantee. If the animal shows signs of poor health within this period, notify us promptly with proper documentation.
• After arrival, the animal’s care becomes the full responsibility of the customer. Failure to provide proper care will void the health guarantee.

Contact Information
For any questions or issues regarding these terms, please contact us immediately through the information provided on our Contact Us page or text 561-699-4484 for immediate assistance.